Frequently asked questions
1 Where do I enter my license key?
On your first visit, an activation window will appear automatically for you to enter your license key. If you miss it, or ever need to re-validate, you can simply go to the dedicated Validate tab. Once your key is validated, your browser remembers it, so you only need to do this once per device.
2 I lost my license key. How can I get it back?
You can retrieve your license key at any time. The process depends on where you made your original purchase:
If you purchased on Etsy: Go to your Purchases and Reviews section. Find your order for the Prompt Studio and click Download Files. Your license key is included in the provided document.
If you purchased from our website (via Lemon Squeezy): The fastest way is to find your original receipt in your email and click the View Order button. Alternatively, you can use the official Lemon Squeezy Find My Order page to have your details securely resent to your email address.
3 Can I use my license on more than one computer?
Yes. A standard single-platform license can be activated on up to two devices, such as a work desktop and a personal laptop. The Suite Edition license allows for activation on up to four separate devices. For team or commercial licensing needs beyond this, please contact us at [email protected].
4 Do I need to install anything?
Not at all. The entire application runs directly in your web browser. It's compatible with all modern browsers, including Chrome, Safari, Firefox, and Edge.
5 Who owns the prompts I create with the app?
You do! Any prompt text generated during your session is your property. You have complete ownership and can use your prompts as you please.
6 I bought a single-platform version but now I want a different one. What should I do?
We do not currently support discounts between single-platform editions. The only available upgrade path is to the Suite Edition, which allows you to apply the full value of your original purchase as a credit.
7 What does the ⚠️ warning icon mean?
This icon is just a heads-up that you've selected potentially conflicting styles (like 'Minimalist' and 'Baroque'). As our Tips section explains, you can follow this for predictable results or ignore it for creative experimentation. Weather toggled on or off, the warnings will never interfere with creating a prompt.
8 The length bar says 'Too Long'. Will my prompt break?
It won't break, but the AI gives the most predictable results with focused prompts. For best results, try removing a less critical selection (like an accent color or a texture) to bring the length back into the Optimal range.
9 How do I clear all my selections and start over?
Click the Reset button located just below the main prompt generation area. This will clear all dropdowns and text fields, giving you a completely blank slate to start a new design concept.
10 How is my data handled?
As stated in the Privacy tab, our policy is simple: we retain nothing. This is why, for example, to recover a lost license key, you must go directly to the payment processor (Etsy or Lemon Squeezy), as we do not keep any of your personal information.
11 What is your refund policy?
We stand behind our product. If you are not satisfied, we offer a 3-day (72-hour) no questions asked refund policy from the time of purchase. The process is simple and depends on where you bought the app:
If you purchased on Etsy: Please send us a message directly through Etsy's messaging system with your request. This is the fastest way for us to process your refund.
If you purchased from our website: Please email us at [email protected] with your order number.